CoreCOLLECT's RICH FEATURES INCLUDE
Flexible Payment Controls
Hundreds of configurable parameters enable supervisors to develop a broad range
of payment variances, multiple grace days and prepayments against promise to pay
records recorded in CoreCOLLECT. No changes are made to accounts in the lending
system, ensuring correct reporting of delinquency.
Multiple Payment Schedules
Multiple payment schedules can be created on a single account. Each schedule can
have a unique frequency, term and payment amount. Users with the appropriate permissions
may make modifications. Each promised payment is tracked and marked as “Kept”
or “Broken.”
Powerful Queue Assignment Capability
Accounts can be segmented into queues based on the evaluation of almost 50 variables
including a variety of balances, dates, past due history, account number ranges
and status, product, billing cycle and postal codes. Additional variables are available
for segmenting accounts in a charge-off status.
Collectors can also be assigned to collection queues according to their individual
skill-set and experience. New queues can be created and collectors reassigned to
a different queue in real-time.
CoreCOLLECT’s automated restructuring facility
enables accounts to be re-assigned to a different queue as conditions change;
resulting in a continuous refinement of collection strategies.
Champion – Challenger Support
Support for concurrent
champion – challenger strategies enables lenders to constantly hone collection
processes for optimal recovery rates.
Global Work Screen & Easy Navigation
Functioning as the collector’s “homepage,” the global work screen
automatically presents collectors with their next collection case in the queue.
The work screen also displays the script and all allowed actions (outcomes) for
that case, and provides the ability to record and view promise to pay records and
case history.
If CoreCOLLECT is deployed with CoreISSUE , collectors can view real-time
current and historical customer and account information, payment history, co-owner
information, company information, transaction history and notes made by customer
service representatives or other collectors with just one mouse click.
Powerful online search capabilities allow collectors to manually locate a collections
case or facilitate incoming and outgoing automatic dialers.
Customizable Workflows
Consisting of a series of work steps, workflows or actions taken by collectors (such
as phone calls and letters) can be fully scripted and automated by the lender, ensuring
shorter training periods and more consistent business processes. More than 75 variables
are currently supported in these workflows. Scripts may be used to train new collectors
or present key information to more experienced collectors, and quickly modified
whenever needed.
Integrated Letters
Letters can be generated automatically or manually at any stage of the collection
process and as part of any scripted outcome selected by a collector. Letter templates
with commonly used variables are provided with the application, which can be easily
customized as required. Full integration with Microsoft Word is supported.
Integrated “Rule Sets”
The script definition tool automates manual activities such as setting an account’s
available credit to $0. New activities can easily be added to existing scripts with
little programming support. Flexible Re-queue Periods Every script may include multiple
“outcomes” and each outcome has its own re-queue period of minutes,
hours, days, weeks or months. Manual appointments are also supported. Re-queue periods
apply to manual and automated outcomes such as letters.
Advanced Reporting
Standard and ad hoc reports are supported to monitor accounts in collections and
collector performance. Activity-based costing reports enable accurate management
of the cost of collections and recoveries.
CORECARD’S PRODUCTS SHARE A COMMON SET OF DISTINCTIVE CoreENGINE-ENABLED FEATURES
Multilingual/Multi-Currency Support
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Multiple concurrent languages (includes double- and multi-byte characters) and multiple
currencies supported.
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Unique GUI engine accommodates differences in character/alphabet spacing across
languages.
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CoreCard Localization Editor allows non-programmers to perform translations.
Real-Time Posting
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CoreENGINE’s powerful real-time posting engine provides up to the minute data.
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Projections and re-projections are processed in real-time and impacted balances
and interest are recalculated automatically.
Open Architecture
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Facilitates easy integration with third party applications.
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Multiple concurrent languages (includes double- and multi-byte characters) and multiple
currencies supported.
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Unique GUI engine accommodates differences in character/alphabet spacing across
languages.
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CoreCard Localization Editor allows non-programmers to perform translations.
Account and Role-Based Security
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“CRUDE” (Create, Read, Update, Delete, and Execute) security feature
enables point-and-click definition of system and account level access by user and
user group levels.
Unmatched Flexibility
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Unlimited number of card and merchant account hierarchies supported.
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Parameter, language and currency inheritance capabilities enable rapid mass changes
and eliminate manual data entry errors.
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Temporality feature enables merchant rates, payment schedules, credit limit increase
and all processing rules to go into affect in the future and/or for a limited time
period.
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Flexibility in scheduling critical and non-critical processes.
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Standard (e.g. daily, weekly & monthly) or custom (e.g. retail quarter) time
periods supported.
Automatic Audit Trail
User Assistance
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General online help tutorial, a “How to” FAQ, and field-specific help
are all conveniently accessible within the application.
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User documentation available in both Microsoft Word and PDF formats.
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