CoreSELFSERVICE DELIVERS INTEGRATED CUSTOMER SELF SERVICE

Cardholder online self-service is a must in today's world. CoreCard 's CoreSELFSERVICE simplifies delivering card information online as it is full integrated with CoreISSUE and provides real-time account information to cardholders. 

CoreCard developed CoreSELFSERVICE to be seamlessly integrated with CoreISSUE, providing card issuers with a web-based out of the box customer self-service portal that requires minimal set-up effort. During implementation of CoreISSUE the staff at CoreCard will modify the look and feel of CoreSELFSERVICE to complement and interface with the issuer’s existing website. CoreCard's staff will also make available the requested display items to meet the needs of the issuer.

ROBUST ONLINE FUNCTIONALITY

With CoreSELFSERVICE, cardholders are given the ability to manage their accounts on line within the parameters as set by the card issuer. Standard online self-service capabilities in CoreSELFSERVICE include:

Account Summary Information

• Balance inquiry

• Basic statement information

• Last transaction date

• Last transaction amount

Prior and Current Statements

• Access to last 4 statements

• Access to transaction details on each statement

Current Account Activity

• Transaction details since last statement

Account Maintenance Tasks

• Update on-line passwords

• Change account PIN

• Report lost or stolen card

CoreSELFSERVICE SUPPORTS PREPAID CARDS

CoreSELFSERVICE is not just for credit cards, growing demands in the reloadable prepaid card market are also met. When using CoreISSUE to manage reloadable prepaid cards CoreSELFSERVICE supports cardholder's option, to manage on-line, card to card balance transfers.

INTERNAL CUSTOMER SUPPORT PERSONNEL CAN ALSO ACCESS CoreSELFSERVICE  

CoreSELFSERVICE is fully integrated with CoreISSUE, customer service personnel will find links on a number of CoreISSUE's customer service pages which allow them to view the same information that cardholder are viewing. This feature makes it easier for customer support personnel to speak with cardholders who have questions regarding the information being presented on line.