Dispute
Dispute Management With CoreDISPUTE
CoreDISPUTE is a comprehensive, workflow driven dispute handling application which optimizes dispute management, reduces personnel costs and improves productivity.
Overview
CoreDISPUTE is designed to simplify the complexity associated with Disputes and Chargebacks.
CoreDISPUTE speeds implementation of a dispute and chargeback system with predefined and user-defined queues.
Automatic Case Creation
Automatic Queue Assignment
Features
Integrate Easily with CoreISSUE
CoreDISPUTE integrates seamlessly with CoreISSUE and provides a built-in tool to communicate updates between the two interfaces. Transactions are Both Systematically and Manually Transferred to CoreDISPUTE
Simplify Dispute and Chargeback Complexity
CoreDISPUTE makes the standard messaging and next step decisions easily CoreDISPUTE ensures a case is given the proper attention at the proper time based on the status
Automatic Case Creation
CoreDISPUTE systematically creates cases out of disputed transactions Case work and management is automatically tracked and logged for reporting/productivity
Automatic Queue Assignment
Cases are assigned to queues to be worked and presented based on user-defined parameters Preset queues are delivered with CoreDISPUTE or you can design your own